General Questions
1. What is Aapna Healthy Mart? Aapna Healthy Mart is your trusted online destination for premium, 100% organic wellness products and nutraceuticals. We specialize in bringing high-quality health supplements like Renatus Nova, iCoffee, and iGlow directly to your doorstep from our hub in Tilak Nagar, New Delhi.
2. Are your products authentic? Yes, 100%. We guarantee the authenticity of every product sold on our website. We source directly from authorized distributors of brands like Renatus Wellness and Indus Viva to ensure you receive genuine, high-quality supplements.
3. Do I need a prescription to buy supplements? Most of our products are dietary nutraceuticals and herbal supplements which do not require a prescription. However, we always recommend consulting with your healthcare provider before starting any new health regimen, especially if you have underlying medical conditions.
Ordering & Payments
4. How do I place an order? Simply browse our shop, add your desired items to the cart, and proceed to checkout. You can create an account to track your orders easily or checkout as a guest.
5. What payment methods do you accept? We accept a wide range of secure payment options including:
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Credit/Debit Cards: Visa, Mastercard, RuPay, and American Express.
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UPI: Google Pay, PhonePe, Paytm, and BHIM.
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Net Banking: All major Indian banks.
6. Is my payment information secure? Absolutely. Our website uses SSL encryption to protect your data. We do not store your card details; all transactions are processed through a secure, third-party payment gateway.
Shipping & Delivery
7. Where do you ship? We currently ship to almost all pincodes across India.
8. How much does shipping cost? We are proud to offer Quick, No-Cost Delivery on most of our premium products. Any applicable shipping charges for specific items will be clearly displayed during the checkout process.
9. How long will it take to receive my order?
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Delhi/NCR: 2–3 business days.
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Rest of India: 5–7 business days.
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Please note that delivery times may vary slightly based on your specific location.
10. How can I track my package? Once your order is dispatched, we will send a tracking ID to your registered email and mobile number. You can also track your order status directly through the “My Account” section on our website.
Returns & Cancellations
11. Can I cancel my order? You can cancel your order within 12 hours of placement or before it has been dispatched, whichever comes first. Once an order is shipped, it cannot be cancelled.
12. What is your return policy? We offer a 30-day return policy for items that are unused, in their original condition, and in the original packaging. Please note that perishable goods (like opened supplements) cannot be returned for safety reasons. For more details, please visit our [Refund and Returns Policy] page.
Support
13. How can I contact customer service? We are here to help! You can reach us through:
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Phone/WhatsApp: +91 9899064649
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Address: 1/21 Manak Vihar, Tilak Nagar, New Delhi 110018
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Hours: Monday – Friday, 10:00 AM to 10:00 PM